# 911 Storm — Full Knowledge Base

> IICRC-certified water damage, mold remediation, fire and storm damage restoration in Greenwich, CT and across Fairfield County, Connecticut and Westchester County, New York. 60-minute emergency response, direct insurance billing.

This file is the long-form, AI-readable knowledge base for 911storm.com. It contains the same information as the website organized for ingestion by LLMs and other AI systems.

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# COMPANY OVERVIEW

**Business name:** 911 Storm
**Legal:** Locally owned, family-operated
**Founded:** 2003
**Headquarters:** 12 Livingston Pl C, Greenwich, CT 06830
**Phone (24/7 emergency):** (203) 604-2474
**Email:** help@911storm.com
**Google Business Profile:** https://www.google.com/maps?cid=10615840684900061054
**Aggregate rating:** 5.0 / 5 stars (Google)

## What we do

Water damage restoration, mold remediation, fire and smoke damage restoration, and storm damage restoration for residential and commercial properties. All work performed to IICRC industry standards.

## Service area

- **Fairfield County, Connecticut** — 21 cities, including Greenwich, Stamford, Darien, New Canaan, Westport, Fairfield, Ridgefield, Wilton, Old Greenwich, Cos Cob, Riverside, Byram, Sandy Hook, Newtown, Weston, Southport, Rowayton, New Fairfield
- **Westchester County, New York** — 45 cities, including Yonkers, White Plains, Scarsdale, Rye, Mamaroneck, Larchmont, Pelham, Bronxville, Chappaqua, Bedford, Briarcliff Manor, Sleepy Hollow, Tarrytown-area communities

60-minute response radius from Greenwich, CT headquarters to every served community.

## Founder & expertise

**Raf Volkov** — Founder and field supervisor. Personally supervises restoration projects since 2003 (100+ documented). Active certifications:
- IICRC Water Damage Restoration (S500, 2016)
- IICRC Fire & Smoke Damage Restoration (S700, 2016)
- Goldmorr AIM Mycotoxin Remediation
- EZ Breathe Certified Installer
- Stego Vapor Barrier Installation / ASTM E1643 (2026)
- Attends World of Concrete and manufacturer trainings every year

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# SERVICES

## Water Damage Restoration

IICRC S500-compliant water damage restoration. Standard process:

1. **Emergency response (under 60 minutes)** — Industrial truck-mounted extractors deployed
2. **Source identification** — FLIR thermal imaging + pinless and pin-type moisture meters
3. **IICRC Category determination** — Cat 1 (clean), Cat 2 (gray), Cat 3 (black/sewage)
4. **Extraction** — Industrial pumps move 500+ GPM
5. **Structural drying** — LGR dehumidifiers, axial air movers, desiccants in winter
6. **Daily moisture verification** — Twice-daily readings until clearance
7. **Antimicrobial treatment** — Prevents secondary mold growth
8. **Reconstruction** — Drywall, flooring, paint, trim to pre-loss condition
9. **Insurance documentation** — Xactimate scope, photo documentation

Sub-services: emergency water removal, flooded basement, flood damage, sump pump failure, sewage cleanup, burst pipe repair, plumbing leak detection, commercial water damage.

## Mold Remediation

IICRC S520-compliant mold remediation. Standard process:

1. **Air quality + surface testing** — Lab-analyzed samples (chain of custody)
2. **Containment setup** — 6-mil poly sheeting, zippered access, negative air pressure
3. **HEPA air scrubbers** — Maintain negative pressure throughout work
4. **HVAC shutdown** — Prevents spore distribution
5. **Controlled demolition** — Affected drywall, insulation, porous materials removed
6. **Antimicrobial treatment** — Framing and remaining structural materials
7. **Goldmorr AIM treatment** (when mycotoxins indicated) — Penetrates porous materials, neutralizes mycotoxins at molecular level
8. **Clearance air testing** — Independent lab confirms spore counts at/below outdoor baseline before containment removal
9. **Reconstruction** — Drywall, vapor barrier, insulation, finish

Sub-services: mold removal, air quality testing, mold testing, commercial mold remediation.

## Fire & Smoke Damage Restoration

IICRC S700-compliant. Standard process:

1. **Board-up and tarping** — Secure the property
2. **Smoke residue classification** — Wet smoke, dry smoke, protein residue, fuel-oil, fingerprint
3. **HEPA vacuum + chemical sponge cleaning** — All affected surfaces
4. **Source material removal** — Charred drywall, insulation, contents that can't be cleaned
5. **HVAC decontamination** — Duct cleaning, coil cleaning, drain pan disinfection
6. **Thermal fogging / hydroxyl treatment** — Penetrates porous materials, neutralizes odor molecules
7. **Encapsulation** — Sealing primer where source removal impossible
8. **Content cleaning and pack-out** — Salvageable items restored off-site

Sub-services: kitchen fire cleanup, smoke and soot damage, commercial fire damage, chimney puff-back restoration.

## Storm Damage Restoration

Hurricane, nor'easter, tornado, and severe storm damage response.

1. **Emergency tarping and board-up** — Secure roof openings and broken windows in active or just-passed weather
2. **Water extraction** — Wind-driven rain intrusion
3. **Debris removal** — Tree strikes, structural debris
4. **Structural assessment** — Engineer coordination when required
5. **Full reconstruction** — Roof, siding, windows, interior finishes

Sub-services: storm and hurricane damage, tornado damage, disaster cleanup, roof leak repair, commercial restoration.

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# CERTIFICATIONS & INDUSTRY STANDARDS

## IICRC (Institute of Inspection, Cleaning and Restoration Certification)

Founded 1972. The recognized standards body for the restoration industry. IICRC standards are referenced in nearly every homeowners insurance policy in the United States.

Our active IICRC credentials:
- **S500 Water Damage Restoration (2016)** — Category 1/2/3 water, drying psychrometrics, content restoration, clearance verification
- **S700 Fire & Smoke Restoration (2016)** — Smoke residue identification, soot-specific cleaning, odor neutralization
- IICRC S520 Mold Remediation alignment — containment, HEPA filtration, antimicrobial treatment, clearance testing

## Manufacturer Partners

- **Goldmorr Systems** — AIM (Antimicrobial Injection Method) mycotoxin remediation
- **EZ Breathe Ventilation System** — Certified installer for basement and crawl-space ventilation
- **Stego Industries** — Vapor barrier installation per ASTM E1643 (below-slab vapor retarders, crawl-space encapsulation)

PDF certificate downloads available at https://www.911storm.com/certifications/

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# INSURANCE & CLAIMS

We bill all major insurance carriers directly. You pay only your deductible.

**Carriers we work with regularly:** State Farm, Allstate, Liberty Mutual, Travelers, Nationwide, Chubb, AIG Private Client, PURE, USAA, Farmers, Amica, Progressive, MetLife, and most regional CT/NY carriers.

**Our claim management includes:**
- Xactimate scope writing (the same software insurance adjusters use)
- Photo documentation and time-stamped logs
- Direct adjuster communication
- Supplemental claims for hidden damage discovered mid-job
- Subrogation coordination when another party is liable

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# COMMON PROBLEMS WE FIX

## Water Damage Problems

- **Standing water on basement floor** — Sump pump failure, burst pipe, or sewer backup. 60-min response.
- **Burst pipe flooding** — Freeze-thaw, fitting failure, water heater rupture. Source control + extraction + drying.
- **Ceiling water stain** — Almost always active leak above. Damage usually 3-5x larger than visible stain.
- **Warped hardwood floor** — From spill or hidden moisture. Save vs replace depends on response time.
- **Ice dam leaking through ceiling** — Warm attic + cold eave. Water backs up under shingles.
- **White powder on basement wall (efflorescence)** — Mineral salts from water actively moving through wall.

## Mold Problems

- **Musty smell in basement** — Usually hidden mold producing MVOCs. Air testing confirms.
- **Mold on bathroom ceiling/walls** — Ventilation issue or hidden leak. Diagnosis differs.
- **Black mold (Stachybotrys)** — Toxic species requiring full IICRC S520 containment.

## Fire & Smoke Problems

- **Smoke smell after fire** — Indicates incomplete cleanup. Hydroxyl/thermal fogging required.

## Sewage Problems

- **Sewage backup in basement** — Cat 3 biohazard. Full PPE, demolition, EPA-registered disinfection.

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# INSPECTION PROCESS

1. **Call (203) 604-2474** — 24/7 line, real human in <60 seconds
2. **60-minute crew arrival** — At your CT/NY property
3. **FLIR thermal imaging + moisture mapping** — Documents extent
4. **Show-and-tell walkthrough** — You see what we found before signing
5. **Xactimate scope written** — Submitted to your insurance
6. **Insurance coordination** — Direct communication with adjuster
7. **Work begins or doesn't** — Free assessment, no pressure

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# BLOG TOPICS COVERED

31+ articles covering:
- Water damage signs, prevention, and emergency response
- Mold identification, health risks, remediation process, mycotoxins
- Fire damage cleanup, smoke odor removal, HVAC decontamination
- Storm preparation (hurricane season, ice dams, frozen pipes)
- Insurance claims, IICRC categories, scope negotiation
- Professional equipment (FLIR thermal cameras, moisture meters, dehumidifiers)
- Specific situations (kitchen sink leaks, peeling paint diagnostics, condensation vs leak)
- Commercial restoration

Full blog index: https://www.911storm.com/blog/

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# RECENT DOCUMENTED PROJECTS

1. Flooded Basement Emergency — Greenwich, CT (Chubb, $8,400, 6 days)
2. Hidden Black Mold — Stamford, CT (Liberty Mutual, $14,200, 9 days)
3. 2am Burst Pipe — Westport, CT (State Farm, $11,800, 8 days)
4. Foundation Water Intrusion — Darien, CT (Travelers, $5,600, 5 days)
5. Nor'Easter Roof Breach — Old Greenwich, CT (AIG Private Client, $22,500, 11 days)
6. Sewage Backup — Scarsdale, NY (Chubb, $31,200, 14 days)

Full project details: https://www.911storm.com/recent-projects/

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# CITIES SERVED (60 total)

## Fairfield County, CT (18)

Byram, Cos Cob, Darien, Fairfield, Greenwich, New Canaan, New Fairfield, Newtown, Old Greenwich, Ridgefield, Riverside, Rowayton, Sandy Hook, Southport, Stamford, Weston, Westport, Wilton

## Westchester County, NY (42)

Ardsley, Armonk, Bedford, Bedford Hills, Briarcliff Manor, Bronxville, Chappaqua, Crompond, Croton-on-Hudson, Crugers, Dobbs Ferry, Goldens Bridge, Greenville, Harrison, Hastings-on-Hudson, Hawthorne, Heritage Hills, Irvington, Katonah, Lake Mohegan, Larchmont, Lincolndale, Mamaroneck, Millwood, North Salem, Pelham, Pelham Manor, Pleasantville, Pound Ridge, Rye, Rye Brook, Scarsdale, Scotts Corners, Shenorock, Shrub Oak, Sleepy Hollow, Tuckahoe, Valhalla, Verplanck, Waccabuc, White Plains, Yonkers

Each city has dedicated pages for water damage restoration and mold remediation.

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# CONTACT

**Phone (24/7 emergency):** (203) 604-2474
**Email:** help@911storm.com
**Office address:** 12 Livingston Pl C, Greenwich, CT 06830
**Office hours:** Mon-Sat 8AM-6PM, Sun 9AM-3PM (emergency line 24/7)
**Google Business Profile:** https://www.google.com/maps?cid=10615840684900061054
**Website:** https://www.911storm.com/

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End of full knowledge base. Last updated 2026-05-15.